Law enforcement requests

• Who this page is for
• Contact point
• What a request should include
• French requisitions
• Orders from other Member States
• Orders under the Digital Services Act
• Authorities outside the EU
• Emergencies: threat to life or safety
• What Domgate can act on
• What data exist and how long they are kept
• Informing the customer

This page is for judicial and police authorities, ANSSI and other public authorities of France and of the other Member States of the European Union.

• Private parties asking for registration data: see our page on registrant data requests.
• Abuse such as phishing, malware or spam: portal.domgate.com/abuse.

Write to [email protected]. This address is Domgate's single point of contact for the authorities of the Member States, the European Commission and the European Board for Digital Services under the Digital Services Act (Regulation (EU) 2022/2065, Art. 11). Languages: French and English.

You may start the subject line with "[LEA]". Requests must come from an official address; we verify requests sent from other addresses. There is no form on this page: send signed documents attached to your e-mail.

• the requesting authority and the officer in charge;
• an official contact, by e-mail and telephone;
• the legal basis, for example a requisition under the Code de procédure pénale or a European Production Order Certificate;
• the case reference;
• the domain name or names, or the service, concerned;
• the data or the action requested;
• the deadline.

Domgate answers judicial requisitions issued under the Code de procédure pénale, for example under article 60-1. Article 60-1 will be replaced by the recast code on 1 January 2029; requisitions under the new numbering will be handled the same way.

Since 18 August 2026, authorities of other Member States can send European Production Orders and European Preservation Orders for electronic evidence (Regulation (EU) 2023/1543).

• European Production Order: Domgate preserves the data concerned, then sends them within 10 days, or within 8 hours in an emergency (Art. 10).
• European Preservation Order: Domgate preserves the data concerned for 60 days and does not send them on this order alone. The issuing authority may extend the period by 30 days, and the data are kept longer when it confirms that a request for their production has been issued (Art. 11).

Domgate keeps these orders confidential. For a European Production Order, the issuing authority informs the person whose data are sought, unless its national law allows it to delay or omit this (Art. 13).

Designated establishment for European Production Orders and European Preservation Orders (Directive (EU) 2023/1544, Art. 3): BOOS SARL (Domgate), 132 avenue de la Libération, 06130 Grasse, France, [email protected]. Languages accepted: French and English.

Orders to act against illegal content (Art. 9) and orders to provide information about specific users (Art. 10) reach Domgate at the contact point above. Domgate tells the issuing authority, without undue delay, whether and when it gave effect to the order. At the latest when it gives effect to the order, or at the later time the order sets, it informs the customer concerned of the order and its effect, with the reasons and the redress available. National civil and criminal procedure is not affected (Regulation (EU) 2022/2065, Art. 9(6) and 10(6)).

Domgate asks authorities outside the European Union to send their request through mutual legal assistance or through a French authority, which then addresses Domgate under French law.

For its hosting services, Domgate informs the authorities of the Member State concerned when it learns of a suspected offence that threatens the life or safety of persons. If that Member State cannot be identified, it informs the authorities of the Member State where it is established, or Europol (Regulation (EU) 2022/2065, Art. 18).

Domgate can be reached at any time, seven days a week: by e-mail at [email protected], through a support ticket in the client area, or through the contact form. In an emergency, an authority may also call +33 6 67 68 23 82.

Domgate acts on its own services and customer accounts, under the "Right of Refusal, Service Cancellation, Acceptable Use Policy" section of the Registration Agreement. Domgate complies, if so obligated, with court orders directed against a customer or a domain name registration (Registration Agreement, "Dispute Resolution"). The registry operator may also deny, cancel or transfer a registration, or place a domain name on registry lock, hold or similar status, to comply with requests of law enforcement ("General Requirements").

• For hosting and e-mail services: the data that identify the persons who contributed content, as article 6 V of the loi pour la confiance dans l'économie numérique (LCEN) requires. Under Décret n° 2021-1362, the civil identity of a customer is kept for 5 years after the contract ends; account data and payment data for 1 year; connection data for 1 year.
• For registration data: the French bill that transposes the NIS2 Directive would require them to be kept for the life of the domain name and one year after. It is not law yet.

Domgate keeps the messages sent to it through its contact forms for 3 years. It keeps the data of domain names and other services until one year after the expiry of the customer's last service, or longer where the law requires it, as for the hosting and e-mail data above.

For orders under the Digital Services Act (Art. 9 and 10), Domgate informs the customer concerned, at the latest when it gives effect to the order, or at the later time the order sets. For European Production Orders, the issuing authority informs the person, unless its national law allows it to delay or omit this (Art. 13), and Domgate keeps the order confidential.

For other requests, such as French requisitions, Domgate informs the customer concerned, unless the law or the authority forbids it.

Related pages: registrant data requests and the points of contact in our legal notice.

Last updated: 12 October 2026.

Legal position checked on 4 October 2026.