How reseller support works
Domgate resellers register and manage country code domains for their own clients. When a registration, a renewal, a transfer or a document needs attention, our support team is there to help.
An answer within 24 hours
We answer every request within 24 hours on working days, so you always know when to expect news and what to tell your own client.
How to reach us
- The client area of the portal: sign in to the portal and send your request from the place where your domains, orders and documents already are.
- By email: write to [email protected].
- Your dedicated account manager: every reseller of our partner program has a dedicated account manager you can contact directly.
What to include in your request
Please give:
- the domain name concerned;
- its extension, or the extension your question is about;
- the order number, when there is one;
- what you have already tried, and any message the portal or the registry returned.
When a request needs more than a first answer
Some requests take longer: a registry asks for a document, or a transfer waits for the authorisation code or for the confirmation of the current contact. Your dedicated account manager then follows the request and keeps you informed.
Before you write
Many answers are already on the site: our local presence page explains which registries ask for an address or a contact in their country, the domain transfer page explains how to move a domain to Domgate, and the reseller partner program describes what a reseller account includes.
Reseller support: frequent questions
Within 24 hours on working days, whichever way you contact us: the client area of the portal, [email protected] or your dedicated account manager.
The domain name and its extension, the order number when there is one, and what you have already tried.
Your dedicated account manager. When a request depends on a registry, a document or another registrar, the account manager follows it and keeps you informed.
