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Resellers

Reseller support

Domgate reseller support answers every request within 24 hours on working days, from the client area of the portal, by email or through your dedicated account manager.

How reseller support works

Domgate resellers register and manage country code domains for their own clients. When a registration, a renewal, a transfer or a document needs attention, our support team is there to help.

An answer within 24 hours

We answer every request within 24 hours on working days, so you always know when to expect news and what to tell your own client.

How to reach us

  • The client area of the portal: sign in to the portal and send your request from the place where your domains, orders and documents already are.
  • By email: write to [email protected].
  • Your dedicated account manager: every reseller of our partner program has a dedicated account manager you can contact directly.

What to include in your request

Please give:

  • the domain name concerned;
  • its extension, or the extension your question is about;
  • the order number, when there is one;
  • what you have already tried, and any message the portal or the registry returned.

When a request needs more than a first answer

Some requests take longer: a registry asks for a document, or a transfer waits for the authorisation code or for the confirmation of the current contact. Your dedicated account manager then follows the request and keeps you informed.

Before you write

Many answers are already on the site: our local presence page explains which registries ask for an address or a contact in their country, the domain transfer page explains how to move a domain to Domgate, and the reseller partner program describes what a reseller account includes.

Reseller support: frequent questions

A dedicated account manager, reseller support that answers within 24 hours on working days, free domain training courses for your clients and your staff, and sales coaching on country code domains.

Contact Domgate

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Our team answers within 24 hours on working days.

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Your details are used to answer you, nothing else. How we use your data · Privacy Policy

How we use your data
Your personal data: Domgate uses the details you give in this form to answer your message. Legal basis: our legitimate interest in answering you, or steps taken at your request before a contract (GDPR, Art. 6(1)(f) and (b)). They are read by the Domgate team. If you give your telephone number about sales, local presence, brand protection or our reseller programme, our team may also call you back to present our services; you may object to this at any time. To check that the form is not sent by a robot, Cloudflare (Turnstile) receives technical data from your browser, such as your IP address. We delete the entries of this form 36 months after we receive them. You may ask to access, correct or erase them, to receive them in a portable format, to restrict their use or to object to it, by writing to our data protection officer, Philippe Boos, at [email protected], and you may complain to the CNIL (cnil.fr). More in our privacy policy.